Help to claim

Do you need help making a Universal Credit claim?

Do you need help to set up a new Universal Credit account?

Perhaps you need assistance in completing your claim to-do list?

Have you had trouble verifying your identity or providing the correct evidence to the Job centre?

Do you want to understand what Universal Credit means for you?

Call our national phone line

You can contact an adviser through our free Help to Claim phone service. Advisers are available 8am to 6pm, Monday to Friday

08000 241 220

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say:

Relay UK (Wales): 18001 then 08000 241 220 You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Local Office Answer Machine Service

01978 364 639

Find us

35 Grosvenor Road, Wrexham, LL11 1BT

Contact Advice line

0800 144 88 48 or 0300 330 1178

Wrexham Citizens Advice is an operating name of Wrexham and District Citizens Advice. Charity registration number: 1080737 Company limited by guarantee. Registered number: 3950747 England and Wales. Registered office: Wrexham Citizens Advice, 35 Grosvenor Road, Wrexham, LL11 1BT. Authorised and regulated by the Financial Conduct Authority. FCA Authorisation Number: 617805

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