Do you need help making a Universal Credit claim?
Do you need help to set up a new Universal Credit account?
Perhaps you need assistance in completing your claim to-do list?
Have you had trouble verifying your identity or providing the correct evidence to the Job centre?
Do you want to understand what Universal Credit means for you?
Call our Wales phone line
You can contact an adviser through our free Help to Claim phone service. Advisers are available 8am to 6pm, Monday to Friday
Relay UK – if you can’t hear or speak on the phone, you can type what you want to say:
Relay UK (Wales): 18001 then 08000 241 220 You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.