Your feedback is important to us. Please help us review and improve our services by telling us what you think.
If you think we have done well, or if you think we could have done better, please tell us by completing our feedback form below.
We will use your feedback to help us improve our services, and review how people are accessing our service and how we market our service.
If you want more detail about your rights and how we use your information you can read our privacy policy here.
Making a complaint
If you have a specific issue and you would like us to look into it further, please read the advice below. Tell us if we’ve let you down. We want everyone who uses our services to be happy. If you’re not, we want to know why. We’ll always try to put things right, but if we can’t, knowing where we’ve gone wrong will help us to do better in the future.
Email us: info@wrexhamca.org.uk
Please include the word Complaint in the subject line or
Write to us: Address your letter to the Chief Executive Officer at the address below:
Citizens Advice Wrexham, Grosvenor Road, Wrexham, LL14 1BT
Whenever you write to us to make a complaint, you can be assured we will:
- Always listen to what you have to say
- Treat you honestly, fairly and politely
- Give you help and advice as quickly as we can
- Respect your individual needs and your right to privacy
- Keep you informed about what’s happening
- Take action, where appropriate, to improve our service to you
Request a copy of our complaints leaflet by emailing info@wrexhamca.org.uk
Postal Address
35 Grosvenor Road, Wrexham, LL11 1BT
Contact Advice line
0800 7022 020
Wrexham Citizens Advice is an operating name of Wrexham and District Citizens Advice. Charity registration number: 1080737 Company limited by guarantee. Registered number: 3950747 England and Wales. Registered office: Wrexham Citizens Advice, 35 Grosvenor Road, Wrexham, LL11 1BT. Authorised and regulated by the Financial Conduct Authority. FCA Authorisation Number: 617805